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Privacy Policy

At the Legal Aid Society of Mid-New York, Inc., we value your privacy and make every effort to respect your wishes and personal information. To further this commitment, we have established the following policy

for the use of our Text/SMS message service. Please read it carefully to understand how we collect, use, and manage your phone numbers.

COLLECTION OF PHONE NUMBERS

We collect your phone numbers only when you voluntarily provide them to us, for example, when you apply to be a client or submit an application for employment. You can opt in to receive Text/SMS messages

either by telling an intake worker that you consent to receiving them and consenting in writing during the intake or job application process. We will not send you mass marketing solicitations. We will only initiate

SMS messages regarding the application process or to remind you of court dates or about services your requested. Consenting to receiving Text/SMS messages is not required to receive services or to apply for

employment at the Legal Aid Society of Mid-New York, Inc.

Mobile Subscriber Information

Your mobile information will NEVER be shared with other parties under any circumstances. We will not share your phone number with third parties, affiliates, or for marketing or promotional purposes.

We will only share your phone number with our Text/SMS provider, subject to their privacy policy. We use a telephone service provider to send Text/SMS communications to users who have opted in.

Text/SMS messaging charges may be applied by your carrier.

TEXT MESSAGES / OPTING IN OR OUT OF TEXT / SMS MESSAGES

You can choose to exchange text messages (OPT-IN) or stop exchanging text messages (OPT-OUT) with us at any time by providing us with notice as described herein:

To start receiving Text/SMS messages from us (OPT-IN), you must identify and consent to this preference in writing during the intake process with your caseworker or advocate.

To stop receiving Text/SMS messages from us (OPT-OUT), you must notify us through any one of the means below:

Texting STOP to our phone number which sent you a Text/SMS message
Texting UNSUBSCRIBE to our phone number which sent you a Text/SMS message
Calling the advocate handling your case and asking to opt-out of Text/SMS messaging
Sending an email to the advocate handling your case and asking to opt-out of Text/SMS messaging

Please note that the opt-out process may take up to 10 business days to become effective. During this period, you may still receive some messages from us.

PRIVACY OF PHONE NUMBERS

Once you have opted out, we will not send you any more Text/SMS messages, nor will we sell or transfer your phone number to another party.

CHANGES TO THIS POLICY

We may periodically update this policy. We will notify you about significant changes in the way we treat your information by placing a prominent notice on our website.

Thank you for your understanding and cooperation. If you have any questions or concerns about this policy, please call us at (315) 793-7000.

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